Technical and detail-oriented support manager (eMBA education on-going), with almost 7 years successful customer support and professional services experience in customer requirements gathering, designing, configuring, and implementation of solutions to improve process efficiency. More than 4 years of experience in people management. Exhibit a tenacious and firm commitment to high productivity through responsible leadership, resource planning, and procedural training/coaching. Experience with transformation in service and cross-organisational collaboration. Innovative and entrepreneurial mindset.